Brian D. Brubaker
Address: Wichita, KS
I am a dynamic and motivated professional with 10 years of leadership and training experience. My past work experience includes attendance tracking, budget development and reporting, coordinating services to internal and external customers, company-wide training, project management, and leading top performing teams.
Business Intelligence Analyst
2008 - 2015
Develop databases and reports used by Sales, Marketing, HR and IT including but not limited to sales/trend reports, sales vs. budget, software licensing, new hire tracking, employee headcount/termination reports. Work with SAP, Microsoft, Oracle, Adobe, etc. to create vital data-rich report structures used by various departments for trending, forecasting, and planning. Deliver end user training for applications such as SAP CRM, SAP Business Warehouse, Microsoft, and mobile products.
Customer Service Analyst
2005 - 2008
Supported IBM, Sun Technologies and Dell to ensure continuous operation of their RAID Array systems. Supplied weekly and monthly reports to management detailing trends in failures, ticket creation and calls handled as well as trends in assignments to technicians and development teams. Provided presentations regarding the trends in critical situation issues and development cases. Resolved hardware and software issues with development team. Improved overall team performance by providing online training and reference materials for handling customer-related issues. Experienced in Windows Servers and Linux/Unix platforms as well as SANtricity and Simplicity Storage Management Platforms and Remedy and WINS/Seibel ticket creation and management software.
Supervisor of Customer Care
2000 - 2004
Coached and developed a team of 15-30 customer care representatives. Communicated expectations and held team accountable for meeting KPIs such as Quality, Sales, Attendance, and Customer Retention. Analyzed and organized schedules and staffing to meet performance targets. Provided ongoing training to team members to sustain/exceed performance expectations.
Remedy Ticketing Systems
2010 - present
2010 - present
Derby Senior High School
Technical Training Courses
10777A Implementation a Data Warehouse with Microsoft SQL Server 2012
2778 Writing Queries using Microsoft SQL Server 2008 Transact-SQL
20467 Designing Business Intelligence Solutions with Microsoft SQL Server 2012
10778 Implementing Data Models and Reports with Microsoft SQL Server 2012
Microsoft Excel Basic, Intermediate and Advanced
Crystal Reports 2008 Introduction and Advanced
SAP Xcelsius Dashboards
SAP Business Warehouse Database Development